Terms of service
Last Updated: August 27, 2025
1. Introduction
Accepting These Terms
These Terms of Service (“Terms”) govern your access to and use of https://spiders7oh.com (the “Site”) and all services and products offered by Spider Extracts, LLC, a New Jersey limited liability company (“Spider,” “we,” “our,” or “us”) (collectively, the “Services”), as well as any content made available through the Services. By accessing or using the Services, you agree to be bound by these Terms and all additional terms, policies, and notices referenced herein.
These Terms are a legally binding contract between you and Spider. Eligibility requirements for accessing the Services and purchasing Products are described under Accounts and Eligibility. Your use of the Services means you agree to all of these Terms, which remain in effect while you use the Services. These Terms incorporate by reference any additional terms and conditions posted on the Site or otherwise made available by Spider (the “Additional Terms”), and you agree to comply with all Additional Terms.
EXCEPT FOR LIMITED CIRCUMSTANCES DESCRIBED IN SUBCLAUSE (C) OF THE ARBITRATION AGREEMENT BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, OR TO A TRIAL BY JURY. AS SET FORTH IN THE GOVERNING LAW AND ARBITRATION PROVISIONS BELOW, NEW JERSEY LAW APPLIES. SEE THE ARBITRATION AGREEMENT BELOW FOR DETAILS.
We maintain a list of jurisdictions where our Products (defined in Section 5) are prohibited or restricted (“Prohibited Locations”) on the Site and do not ship to these locations.
Changes to the Services and Terms
We may suspend, modify, or discontinue all or part of the Services at any time, to the extent permitted by law, including restricting access to the Site via thirdparty links. The Site may contain errors, omissions, or inaccuracies. We may correct any of these and cancel any resulting orders without prior notice. Information on the Site is for general informational purposes and may not be accurate, complete, current, or timely, including product descriptions and specifications; historical information is for reference only. We may update or remove any content at any time. We are not liable for changes to the Services, inaccurate or outdated information, or any suspension or termination of your access to the Services.
We may change these Terms at any time by notifying you by any reasonable means, including by posting the revised Terms on the Site. The “Last Updated” legend above indicates when these Terms were last changed. We may also notify you by email at the address associated with your Account. You are responsible for keeping your email address current. Your continued use of the Services after we post changes constitutes your agreement to the revised Terms. Changes do not apply to disputes that arose before the changes. If you do not agree to the new Terms, stop using the Services.
2. Privacy & Data
Your submission of information through the Services is governed by Spider’s Privacy Policy, as posted on the Site and available at https://spiderextracts.com/privacy-policy/ (or any successor URL).
3. Account & Access
Accounts and Eligibility
You must be 21 years or older to use the Services. To use the Services, you may need to create an account (“Account”) with a username (“Spider User ID”) and password. You must provide and maintain accurate account information for transactions, age/location verification, and communications. Inaccurate information may cause delays, cancellations, or restrictions. You may not use a name or identifier you do not have rights to or impersonate others. We may reject or require changes to Account information. You may have only one non-transferable Account. You consent to third-party age, identity, and location verification.
Additionally, you may be able to access certain parts or features of the Services by using your Account credentials from other services operated by third parties (each, a “ThirdParty Account”), such as those offered by Google and Facebook. By using the Services through a ThirdParty Account, you authorize us to access information from that ThirdParty Account for use in connection with the Services.
You may use the Services and Products only for your personal, lawful, non-commercial use and in compliance with these Terms, any Additional Terms, and all laws that apply to you. If your use is prohibited by these Terms or applicable law, you are not authorized to use the Services or Products. You are solely responsible for any use in violation of these Terms, any Additional Terms, or applicable law. You may not resell, export, transship, or divert Products, including to any Prohibited Location. Products are not for human consumption where prohibited by law.
You may not share your Account (including your Spider User ID or password) with anyone, and you must protect the security of your Account (including your Spider User ID and password) and any other access credentials. You are solely responsible for any activity associated with your Account, including all charges incurred from use of the Services with your Account.
We may, at any time and for any lawful reason, limit or restrict your access to or use of the Services we make available, including refusing to fulfill any order you place or limiting orders placed under a single customer Account or billing or shipping address. Where permitted by law, we may limit, cancel, or prohibit any use of the Services without prior notice or liability for reasons such as availability or geographic restrictions, regulatory compliance, suspected fraud, suspected resale or diversion, chargebacks, or if we determine or suspect that you have violated applicable law (including copyright laws) or are using the Services for commercial purposes or otherwise in violation of these Terms or any Additional Terms.
We use IP address geolocation and thirdparty age verification to determine eligibility and compliance; by ordering, you consent to these verification processes and to our processing of related data as described in our Privacy Policy. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services.
Electronic Communications
When you use our Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email and, where you have provided a mobile number and consented, by SMS/text messages, or by posting notices on the Site or through the Services. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
If you have any questions or complaints about the Services or these Terms, contact us using the email or SMS contact methods identified on the Site. Email and text communications may not be secure; do not include payment information or other sensitive information in those communications.
Consent to Messages and Verification
By using the Services, you consent to receive emails and text messages about order status, reminders, authentication, and other transactional information. Messages may be sent using automated dialing systems to the phone number you provide. These communications may also include age, identity, and geolocation verification messages (including through third-party verification providers) necessary to process or fulfill your order in compliance with applicable law. You represent and warrant that you are the owner of the phone number that you provide when you create an Account. Standard text messaging and data rates charged by your mobile carrier may apply to the text messages we send you, and any and all such charges, fees, taxes, or costs are your sole responsibility. You may opt out of receiving communications by following the unsubscribe procedures we provide to you. In the case of text messages, you may opt out by replying "STOP" to a text message you receive from us or by emailing the address listed on the Site’s Contact page. You acknowledge that opting out of receiving communications (including verification communications) may impact your use of the Services, including our ability to process or fulfill orders. Please note also that you will need to opt out of communications for each Service that you sign up for. Our collection and use of your contact information and location data is described in our Privacy Policy.
4. FDA Disclaimer; Health Warnings
You acknowledge and agree that: (1) our Products have not been evaluated or approved by the U.S. Food and Drug Administration (“FDA”), (2) the FDA has issued public warnings about our Products, (3) our Products are not intended to diagnose, treat, cure, mitigate, or prevent any disease, condition, or symptom, and (4) you assume full responsibility and all risks associated with the purchase and use of our Products. Consult a licensed healthcare professional before use, especially if you are taking medications or have underlying health conditions. Mixing Products with medications, alcohol, vitamins, or other substances may cause dangerous interactions. Do not use if pregnant, nursing, or managing preexisting medical conditions such as liver, kidney, or heart disorders. Do not operate heavy machinery after consuming our Products. If you experience any adverse reaction, discontinue use and seek medical attention.
Spider maintains quality-control standards and complies with applicable safety regulations. Any statements or information about our Products are for informational purposes only and are not medical advice. We make no representations or warranties regarding the medical benefits, safety, or efficacy of any Products. You are solely responsible for any decision to use our Products. We strongly recommend starting with the lowest possible serving size to assess individual tolerance.
5. Ordering & Payment
Pricing and Fees
We may charge you to access and use certain parts of the Services (the “Paid Services”). We reserve the right to modify fees required to use certain parts of the Services at any time without prior notice. Payment terms and processing times may vary based on order value, customer history, and our discretion. You are solely responsible for: (i) the price of any Products we offer for sale that you purchase (plus applicable taxes,, shipping, and handling, and processing fees), (ii) any fees disclosed to you at checkout (including but not limited to expedited shipping), handling, and administrative fees), (iii) any amounts incurred due to payment disputes, reversals, or chargebacks initiated by you or your payment provider, and (iv) any collection costs, legal fees, or other expenses we incur in obtaining payment. We reserve the right to hold or cancel orders, adjust pricing, or require specific payment methods at our sole discretion.
For more information about our Services, including pricing and fees and any applicable cancellation policies and issueresolution procedures, please see the policies posted on the Site. Please note that any pricing, fees, and payment terms presented to you in the process of using or signing up for Paid Services are deemed part of these Terms. Our accepted payment methods are as posted on the Site and may be updated from time to time.
How Payments Work
Orders are placed through our WooCommercepowered checkout. All orders are preorders and must be paid within twentyfour (24) hours of order placement via one of the accepted payment methods listed below. If your payment is not received and matched to your order within twentyfour (24) hours, your preorder will be automatically cancelled. We accept payment only via Zelle or Cash App, as displayed at checkout together with recipient details and instructions. To ensure timely processing, you must (a) send payment from an account in the same name as your order and (b) include your order number in the payment memo. We will confirm and match your payment to your order; your order is accepted and queued for shipment only after payment is matched. Optional expedited shipping services (if offered at checkout) will be billed as shown at checkout. We may update accepted noncard payment methods in the future by posting updates on the Site; any such changes will apply prospectively. We may cancel or place a hold on any order for suspected fraud, nonpayment, mismatched sender information, or compliance concerns.
You must initiate payment, as we do not accept credit cards or other payment methods. We retain only your name, and the email address or phone number associated with your payment for order matching and communications; we do not store payment card or bank credentials, and we handle personal information as described in our Privacy Policy.
We only accept payments through specific approved methods shown at checkout. Due to banking regulations, we cannot accept credit cards, debit cards, ACH transfers, or thirdparty payment processors. Approved payment methods will be clearly displayed using the recipient details shown at checkout and/or in your order confirmation. Send funds only to the official recipient details we provide; we are not responsible for payments sent to any other recipient due to error, typo, or fraud. Include your order number in the payment memo and send from an account in the same name as your order; mismatches may delay processing or result in cancellation. We may cancel an order or suspend fulfillment if payment is not received, cannot be matched, or if we suspect fraud, abuse, or noncompliance. We may correct clerical errors even after acknowledgement; however, we will not increase the total you authorized to send without your consent. We may update accepted payment methods in the future by posting changes on the Site.
Taxes
You are responsible for paying, withholding, filing, and reporting all federal, state, and local taxes, customs, duties, levies, and other governmental assessments associated with your activity in connection with the Services (including any purchase of Products). To the extent permitted by law and as reasonably necessary, Spider may collect, withhold, or remit any of the foregoing for itself or on your behalf.
Customer Information
To complete your purchase, you must provide accurate and complete information, including full name, shipping address, email address, mobile phone number for order updates, and payment service handles (if required for payment matching). You agree to promptly update this information so we can complete transactions, process age and geolocation verification, and contact you about your order via email or SMS. We may require you to provide or confirm information to complete age and geolocation verification. We do not collect or store credit or debit card information. If you fail any required verification, provide false information, or otherwise violate these Terms, we may cancel your order(s) and terminate or restrict your Account. Our collection and use of personal information is described in our Privacy Policy posted on the Site. Message and data rates may apply to SMS communications.
Cancellations
Orders ship only after payment is received and matched to your order. You may cancel before payment is confirmed and matched; once payment is matched and the order is queued for shipment, or if a shipping label has been created or the order has shipped, cancellation is not available (subject to applicable law). Payments matched before 12:00 p.m. Eastern Time typically ship the same business day; later payments typically ship the next business day. Please review our Return Policy posted on the Site (noting that all sales are final) and see our posted policies for eligibility, timing, and any applicable fees.
All sales are final. No returns, refunds, or exchanges will be issued after order processing, except where required by law. To the fullest extent permitted by law, you assume all risks related to product seizure, confiscation, or legal issues arising from shipping to your jurisdiction, and Spider bears no responsibility for such occurrences. By placing an order, you acknowledge and accept this noreturns policy. You remain responsible for any fees or charges incurred prior to cancellation. Except as expressly provided in these Terms, Spider will not refund shipping and handling charges. If you experience any issue with your order, please contact us using the email identified on the Site so we can attempt to resolve it.
We may refuse any order without prior notice or liability. We may limit or cancel quantities purchased per person, per household, or per order, including orders placed by or under the same customer account and/or using the same billing or shipping address. We may limit or prohibit orders that, where we reasonably believe necessary, appear to be placed by dealers, resellers, distributors, or for commercial purposes. If we change, cancel, or refuse an order, we may attempt to notify you at the email address, billing address, and/or phone number you provided when placing the order; however, we are not obligated to provide such notice, and any failure to receive notice does not affect the validity of the change, cancellation, or refusal.
5. Shipping & Delivery
Listed prices include standard shipping unless otherwise indicated. Orders are offers to purchase and are subject to our acceptance, verification (including age and location), and availability. We ship within the United States via USPS or UPS and may use other carriers as necessary to eligible destinations and do not ship to Prohibited Locations listed on the Site. We may refuse, cancel, or limit orders to comply with law, prevent fraud or chargebacks, or address compliance concerns. An adult signature (21+) may be required at delivery; if a required signature is not obtained, the carrier may not deliver the Product, and you may be responsible for any redelivery fees. Title to Products passes to you when we deliver the Products to the carrier for shipment, and risk of loss passes at that time. Where an adult signature is required, risk of loss passes upon successful delivery and collection of the required signature. We may decline shipment to P.O. boxes or locations where age or identity verification cannot be completed. We are not liable for carrier errors, delivery failures, delays, or actions by law enforcement or regulatory authorities.
You must provide accurate, current shipping information so we can deliver Products to you. You are responsible for keeping your Account’s shipping information up to date. If you provide an invalid address or one where you cannot securely accept delivery, or if you fail to keep your shipping information current, you are solely responsible for any resulting loss, theft, or damage. If a shipment is seized or returned due to your misrepresentation of age or location, or due to a violation of applicable law, no refund will be issued to the fullest extent permitted by law.
5.1 Timeframes; Expedited Options
Optional expedited shipping, where available, may be selected at checkout for an additional fee. If your payment is received and matched to your order before 12:00 p.m. Eastern Standard Time on a business day, we will use commercially reasonable efforts to ship the same day. Payments matched after 12:00 p.m. Eastern Standard Time or on nonbusiness days will generally ship the next business day. We will provide order updates and payment instructions via email and may send transactional SMS messages to the phone number you provide.
5.2 Returns & Issue Resolution
All sales are final. If there is an issue with your order (for example, damaged or missing items), please contact support@spiderextracts.com promptly and in any event within fortyeight (48) hours of delivery. Remedies, eligibility, and instructions are governed by this section, and, where applicable, we may, in our discretion, acting reasonably and in good faith, provide an appropriate remedy, which may include sending additional Product or reshipping. Unsolicited returns will not be accepted or processed. You are not required to return Product unless we specifically request it in accordance with that section.
5.3 Couriers; Risk of Loss
Spider may engage third-party couriers (“Couriers”), including USPS and UPS, to deliver Products. Couriers are independent contractors, not employees, partners, agents, joint venturers, or franchisees of Spider. Spider is not responsible for a Courier’s delivery services, errors, or misrepresentations. If you choose delivery by a Courier, you are responsible for receipt at the delivery location specified at checkout. Spider recommends that you provide a secure location where you can physically receive Product(s). Spider is not liable for Products left unattended by you, any Courier, or otherwise. You acknowledge that Spider does not supervise, direct, control, or monitor a Courier’s services. Any interactions or disputes between you and any Courier are solely between you and that Courier; Spider and its licensors have no liability, obligation, or responsibility for any such interaction. Title to Products passes to you when we deliver the Products to the carrier for shipment, and risk of loss passes at that time; where an adult signature is required at delivery, risk of loss passes upon successful delivery and collection of the required adult (21+) signature. We may, in our discretion or where required by law or carrier policy, require an adult (21+) signature and/or age and geolocation verification at delivery; failure to comply may result in additional fees, returned shipments, or cancellation without refund of shipping charges.
6. Product Use and Compliance
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access
to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at Contact@spiderextracts.com Our contact information is posted below: [Spider Extracts LLC] Contact@spiderextracts.com
